fast99 Privacy Policy

1 Introduction

fast99 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the fast99 platform at fast99.win ("the Site"). This Privacy Policy sets out in clear and transparent terms how fast99 collects, processes, stores, shares, and protects personal information in connection with the operation of its online casino and sports betting services, which are made available primarily to players in Bangladesh.

This Privacy Policy applies to all users of the fast99 platform, including registered account holders, visitors who browse the Site without registering, and individuals who contact fast99 support. It covers personal data collected through the Site itself, through communications with our support team, and through technically automated means such as cookies and session identifiers.

fast99 handles personal data responsibly and with genuine respect for the individuals whose information it holds. We collect only what is necessary for the purposes described in this Policy, and we do not sell personal data to third parties for commercial advertising purposes.

2 Data We Collect

fast99 collects several categories of personal data in order to provide and improve its services, verify player identity, process financial transactions, and fulfil its responsible gaming obligations. The categories of data we collect include:

2.1 Identity Data

• Full legal name as it appears on government-issued identification
• Date of birth (used to verify the 18+ age requirement)
• Nationality and country of residence
• National ID number, passport number, or other government-issued identifier (collected during KYC verification)
• Photographs or scans of identity documents submitted during verification

2.2 Contact Data

• Registered mobile phone number (including Bangladeshi bKash, Nagad, or Rocket-linked numbers)
• Email address, where provided
• Residential or billing address, where required for verification or payment processing

2.3 Financial Data

• Mobile banking account references (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Bank account details and card information (Visa, Mastercard) where applicable
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references
• Account wallet balance and bonus balance records

2.4 Gaming & Behavioural Data

• Betting history, game session logs, wager amounts, and outcomes
• Responsible gaming tool usage, including deposit limit settings and self-exclusion records
• Session duration and frequency of play
• Game preferences and lobby navigation patterns

2.5 Technical Data

• IP address and approximate geolocation derived therefrom
• Device type, operating system, browser type and version
• Unique device identifiers and session tokens
• Login timestamps and access logs

2.6 Communications Data

• Records of live chat conversations with fast99 support
• Email correspondence sent to or received from fast99
• Feedback, complaints, and dispute records

3 How We Collect Data

fast99 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, initiating a deposit or withdrawal, or contacting our support team.
• Automated technical collection: Data collected automatically when you browse or use the fast99 platform, including IP addresses, device identifiers, and session cookies.
• Third-party payment processors: Transaction confirmation data and payment method references shared with fast99 by payment service providers such as bKash, Nagad, Rocket, and Upay in connection with deposits and withdrawals.
• Identity verification providers: Data returned by third-party KYC and fraud detection services that assist fast99 in verifying account holder identity and detecting suspicious activity.
• Game content providers: Aggregated gameplay data shared with fast99 by game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in connection with game sessions conducted on the fast99 platform.

4 How We Use Your Data

fast99 uses the personal data it collects for the following purposes:

5 Legal Basis for Processing

fast99 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you accepted upon registering a fast99 account, including account management, payment processing, and game service delivery.
• Legal obligation: Processing necessary to comply with applicable legal and regulatory requirements, including anti-money-laundering obligations, age verification requirements, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing that is necessary for the legitimate interests of fast99 or third parties, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement, provided that such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, informed, and specific consent, such as the sending of marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

fast99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with carefully selected third parties in the following circumstances:

6.1 Payment Service Providers

To process your deposits and withdrawals, fast99 shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and international card networks Visa and Mastercard. These providers are bound by their own privacy and data protection obligations.

6.2 Identity Verification Services

fast99 uses third-party KYC and identity verification providers to assist in verifying the identity of account holders and detecting fraudulent activity. Your identity documents and related data may be shared with these providers solely for verification purposes.

6.3 Game Content Providers

Game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited gameplay and session data in order to deliver their games through the fast99 platform and to ensure game integrity. These providers are subject to contractual obligations restricting further use of the data.

6.4 Legal and Regulatory Authorities

fast99 may disclose your personal data to government bodies, law enforcement agencies, or regulatory authorities where required to do so by applicable law, by court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. fast99 will, where legally permissible, notify you of such a disclosure.

6.5 Business Transfers

In the event that fast99 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is handled as a result.

6.6 Professional Advisers

fast99 may share your data with its legal counsel, auditors, accountants, and other professional advisers on a confidential, need-to-know basis where necessary for the provision of professional services to fast99.

7 Cookies & Tracking

fast99 uses cookies and similar tracking technologies on the fast99.win website to provide a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit a website; it allows the site to recognise your browser across sessions.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the fast99 platform, including session management, authentication, and security. These cannot be disabled without impairing core functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the fast99 platform, enabling us to identify areas for improvement and optimise the user experience.
• Security cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats.

7.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the fast99 platform, including your ability to log in or maintain a session. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

8 Data Retention

fast99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with record-keeping requirements applicable to financial services and anti-money-laundering obligations.
• Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years from the date of the transaction.
• KYC and identity documents: Retained for the period of account activity and for five (5) years thereafter, or longer if required by applicable law or regulatory guidance.
• Support communications: Records of customer support interactions are retained for up to three (3) years following the resolution of the relevant query or dispute.
• Marketing preferences: Opt-in and opt-out records are retained for the period of your account activity and for a reasonable period thereafter to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, fast99 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

9 Data Security

fast99 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the fast99 platform is encrypted using Secure Sockets Layer (SSL) technology, protecting it from interception in transit.
• Access controls: Access to personal data within fast99's internal systems is restricted to authorised personnel who require it to perform their job functions. All access is subject to logging and monitoring.
• Secure password storage: Account passwords are stored in hashed form using industry-standard cryptographic algorithms. fast99 does not store plaintext passwords and will never ask you to reveal your password.
• Fraud detection systems: Automated monitoring systems are in place to detect unusual login activity, suspicious transactions, and other indicators of potential account compromise or fraud.
• Regular security reviews: fast99's technical infrastructure is subject to regular security assessments to identify and remediate vulnerabilities.

While fast99 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, fast99 will notify affected individuals and relevant authorities in accordance with applicable law.

10 Your Rights

As a data subject whose personal information is processed by fast99, you have the following rights with respect to your personal data. To exercise any of these rights, please contact fast99 at [email protected] with your account details and a clear description of your request.

• Right of access: You have the right to request a copy of the personal data that fast99 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data held about you. You may also update certain information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing: You have the right to request that fast99 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You have the right to object to processing based on fast99's legitimate interests, including processing for direct marketing purposes. fast99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

fast99 will respond to all valid data subject requests within a reasonable timeframe. In complex or high-volume cases, fast99 reserves the right to extend this period, subject to notifying you of the extension and the reason for it.

11 Third-Party Links

The fast99 platform may contain references to or integrations with third-party services, including payment processors and game content providers. This Privacy Policy applies solely to personal data collected and processed by fast99 in connection with the fast99.win platform. fast99 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third party whose services you access in connection with your use of fast99.

fast99 does not include clickable external links to third-party websites within the fast99.win platform beyond those necessary for payment and game delivery. We do not knowingly direct users to third-party websites for marketing or advertising purposes without their awareness.

12 Policy Updates

fast99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, fast99 will publish the updated Privacy Policy on this page and update the effective date shown at the top of the document. Where changes are significant, fast99 will endeavour to provide additional notice via the registered contact details associated with your account.

Your continued use of the fast99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any update, you should discontinue your use of the platform and may request account closure by contacting [email protected].

This Privacy Policy was last reviewed and updated on 1 January 2026. All prior versions are superseded by this document.